How long does a custom Greek order take?
A standard custom Greek order takes about three weeks from proof approval to delivery: roughly two weeks of production plus three to five business days of shipping. If your event is close, one-week rush production is available for an added fee, which covers production time rather than shipping. Rush starts once your full order and proof are confirmed, so share your exact event date when you request a quote and we confirm whether standard or rush is the right track before you commit.
Do I need to approve a proof before production starts?
Yes, and the proof is free on every order. Before anything is produced, we send a proof showing exactly how your design sits on the garment, in your chosen colors, at the right placement. Nothing goes to production until you approve it, and if the design needs adjusting, you request changes first. This step exists so your whole chapter order comes out the way you expect, rather than discovering an issue after a hundred pieces are already printed.
Can chapter members pay separately?
Yes. Split payment is available, so each member can pay their own share rather than one person covering the full cost up front and collecting from everyone afterward. This is one of the most common reasons chapters choose to order together as a group, since it removes the burden from a single merch chair or treasurer and keeps the order moving without chasing payments.
What if something arrives wrong or defective?
If anything arrives wrong or defective, send us a photo within two to three weeks of receiving your order, along with your order details. We review it and resolve the issue with a concession, typically within two weeks. Because every piece is made to order, this covers mistakes or defects on our end rather than change-of-mind returns, which is why confirming your design and sizes at the free proof stage matters before production begins.
Can I reorder the same design later?
Yes. We keep your approved design and specs on file, so when new members join or you need more pieces, reordering does not mean starting from scratch. You can run the same design again in the same colors and placement, which keeps a chapter's look consistent year over year as the roster changes.
What is the minimum order quantity?
The minimum order is 10 pieces per design, which is lower than most Greek apparel vendors. That means even a small chapter, an exec board, or a single new member class can order exactly what they need, while larger orders get a better per-piece price as the quantity grows. The 10-piece minimum applies per design, so a chapter ordering two different designs would meet the minimum on each.
